TERMS AND CONDITIONS FAQ
ORDERING QUESTIONS
Do I need to be over 18 to buy products?
Yes. See Disclaimer
Is GST included in your prices?
All prices are in Australian Dollars and include GST.
What are my ordering options?
You may order online, by email, by phone, by mail or in person.
What payment methods do you accept?
1. Online at the checkout using PayPal
2. Online at the checkout using MasterCard, Visa or American Express, via PayPal (you don’t need a PayPal account)
3. Order online, by email, phone or mail and pay by bank transfer. Online orders will be supplied a reference number. It is important you include this number in the reference section of your direct deposit transaction.
When ordering by email or post, include your direct deposit receipt. Put your name in the reference section. Orders will not be processed until the deposit appears in my account.
BSB: 633 000
Account: 151 308 624
Bendigo Bank
Account Name Lynda M Carlyle
4. Order by email, phone or post and pay by cheque. Make your cheque payable to Lynda M Carlyle and post to Carringbush Counselling Suite, Suite 209, 134-136 Cambridge Street, Collingwood, Vic 3066 with your order attached. Don’t forget to include shipping costs. Cheques need to be banked and cleared before the order is processed; allow a minimum of 5 working days. This option is for Australian customers only using an Australian bank account.
5. Order by email, phone or post and pay by money order. Visit your Post Office, purchase a money order payable to Lynda M Carlyle and post to Carringbush Counselling Suite, Suite 209, 134-136 Cambridge Street, Collingwood, Vic 3066 with your order attached. Don’t forget to include shipping costs. This option is for Australian customers only.
6. Order in person and pay with cash, credit card or by EFTPOS by making arrangements to see me personally at one of my clinics. Most orders can be processed immediately if products are in stock and you can touch and feel the range before deciding. Is it safe to use my credit card on-line? Yes. Internet security is taken very seriously. PayPal is a secure encrypted website that offers the most secure online payment option available. I do not gain access to your credit card information –
it stays with PayPal. I use state-of-the-art 256-bit encryption technology to protect you at the checkout.
Can I order on-line and give my credit card information by telephone?
Due to high instances of credit card fraud on the Internet, I will only process credit card payments over the phone if the person is known to me e.g. is an existing client, acquaintance or colleague.
Will you accept an order by credit card that ships to a different address?
Yes. If you would like to send a gift to a friend, or ship to another address, there is an option at the checkout to fill in an alternative delivery address in the Ship To section. To guard against credit card fraud, the Billing Address must match the billing address of your credit card for payment to be authorized.
For gift orders, please advise me in the Order Notes if you do not want an invoice enclosed with the package.
How will credit card charges appear on my statement?
Your statement will indicate charges from PayPal for Lynda Carlyle.
How do I cancel an order or change my order?
To cancel an order or change your order, including changing shipping details, you need to contact me as soon as possible. Note: If you cancel an order that has already been processed and shipped, you will be charged a 10% fee and shipping charges will be deducted when refunded.
How do I exchange an order?
To exchange an order please contact me. You will be required to pay further postage costs and a handling fee of 10% of the value of the order. If the product you have purchased has been removed from its original packaging, we are unable to provide an exchange.
SHIPPING QUESTIONS
Will my package be shipped discreetly?
Yes. All packages mailed from the clinic are shipped in plain brown paper or Australia Post bags. My name, Lynda Carlyle, and my clinic address in East Melbourne will be in the return address.
How Much Does Shipping Cost?
The price for shipping will be determined by the weight and size of the package. The Australia Post Online Freight Calculator will automatically calculate shipping costs at the checkout.
How long will it take to ship?
I do not dispatch orders until payment has been received, so paying by PayPal or credit card will ensure the fastest dispatch time. Allow additional processing time for orders paid by direct deposit, cheque or money order.
To avoid delays, please ensure the address details given at the checkout are correct. All orders are dispatched within 48 hours and will be delivered via Australia Post (Parcel Post). This service is fully track able. The parcel tracking number and instruction will be supplied to you once the order has shipped so you can check the progress of your parcel online.
Delivery times are between 2 and 7 days, depending on your location.
NOTE: All parcels require a signature on delivery - if there is no one home to sign for the item then it will be taken to your nearest Post office to await collection. You WILL NEED to provide identification. There may be times when the Post person does not leave a postal advice.
If your parcel hasn’t arrived, please check the Post Office before contacting me to see whether you have a parcel awaiting collection. You can expect to receive your parcel within seven (7) days from payment of order.
See www.auspost.com.au for more detailed information on postage.
I have limited time and need my order urgently. Is this possible?
If your order is urgent, please contact me to ask for priority processing or to arrange an Express Post delivery. Additional charges may apply.
Do you send Internationally?
I am happy to do business with International customers but you will need to contact me for a quote on shipping costs.
I am interested in a Liberator Product. What are the shipping costs?
Due to the size of the Liberator Range, a courier company ships these items directly to your door (PO boxes are not acceptable). The cost of delivery inside the Melbourne Metropolitan area is $8.80.
Contact me with your address for a quote on courier costs to areas outside Melbourne. The Liberator products are only available to Australian customers.
What if a product is out of stock?
If you order a product that is unavailable or out of stock, I will contact you within 72 hours to discuss an alternative. If I am unable to meet your requirements, you may choose a credit or a refund.
RETURNS POLICY
Do you accept returns?
I offer a 30-day replacement warranty for any product that is found to be defective and at will replace it with another of the exact type. Please contact me immediately, before sending it back.
Faulty products are to be returned with proof of purchase and a written description of the fault to Carringbush Counselling Suite, Suite 209, 134-136 Cambridge Street, Collingwood, Vic 3066.
If no fault is found with the product, it will not be replaced, and the customer will be contacted to arrange shipping back to them at their expense.
See also Disclaimer
Do your products offer a warranty?
The products I have chosen for this site are of superior quality and craftsmanship and most manufacturers offer warranties that cover defects in workmanship, materials and electrical parts with their vibrators. These will be honoured accordingly.Please read the warranty information enclosed with your product carefully and follow any specified requirements to avoid invalidating your warranty.
Warranties do not apply to goods that have been tampered with, altered from their original state, if they are used for purposes they were not designed for, if they have damage due to improper use or handling, it they have cosmetic flaws or if they have stopped working due to normal wear and tear.
PLEASE NOTE: Warranty does not cover your personal satisfaction.
Each product is carefully inspected before being dispatched, but not opened for hygienic reasons, to ensure the seal remains intact.
What if my package is damaged in shipping?
Your order will be carefully packaged with recommended cushioning materials before being shipped to protect your purchase. I do not assume liability or responsibility for damage caused during shipping, however please contact me should this situation arise and I will endeavor to help. Product replacement may occur, at my discretion but does not apply if only the packaging has been damaged, not the product. Photographic evidence of the damage should be taken.
What if I change my mind?
I have endeavoured to provide as much information as possible to assist you in choosing a product. Due to the personal nature of their use, I do not accept returns if an item doesn’t meet your needs or if you have changed your mind - please choose carefully.
See also Disclaimer
In what circumstances do you offer a refund?
A refund for the purchase amount can only be issued if I am unable to supply the requested item, if a defective product cannot be replaced with the same product or if your goods have been charged incorrectly.
See also Disclaimer
PRIVACY POLICY
What is your privacy policy?
I am committed to protecting your privacy and the security of any personal information you provide and abide by the Australian Privacy Act 1988. What personal information do you collect and share? The personal information I collect may include your name, residential and billing address, email address, payment details, telephone / mobile numbers and the products and services I provide to you, as well as date, time and IP address of page access for administration purposes.
In order to do business together, some information needs to be shared, eg with PayPal, my bank, Australian Post or, occasionally another other delivery provider. They will never know what items you have purchased from me. Overseas customers may be subject to customs checks that are outside my control.
I may release your personal information under the following circumstances:
- when requested to do so by a court (eg a subpoena) or where requested by a government
agency;
- where we consider a company or an individual may be engaged in fraudulent activity or other
deceptive practices that a governmental agency should be made aware of; and
- to appropriate persons, if your communication suggests possible harm to yourself or others.
Other than those rare circumstances, your information will always be kept private.
IMPORTANT NOTE: I do not store any credit card information obtained through my website - this is held by PayPal. I am only able to see the last 4 digits for verification of your card on delivery.
Do you use cookies?
This website uses cookies - A cookie is a small text file that is stored on a user’s computer for record-keeping purposes and to make it easier for you to navigate our site.
What about links to other websites?
I have included some links to other websites. These are outside my control and may not have the same security and privacy policy as I do. You access these sites at your own risk.
What security measures do you have in place?
Privacy and confidentiality is very important in my profession and every effort has been made to secure your personal information.
On this website, I use state-of-the-art 256-bit encryption technology to protect your personal information, which is tested, updated and backed up regularly.
My payment gateway, PayPal has many security features in place https://www.paypalobjects.com/webstatic/en_AU/mktg/pdf/AU_Security_Guide.pdf
Access to your personal information is limited only to me and to individuals who need to be able to see customer data to process your order.
Do you sell your E-mail addresses to other companies?
I will never sell, rent, lease or disclose your personal information to other organisations and you will never be sent un-solicited mail from me.
Please contact me immediately if you believe an unauthorised person or company has accessed your personal information without permission.
THE INFORMATION ON THIS WEBSITE DOES NOT REPLACE MEDICAL ADVICE
This website offers information on the services I offer as a Registered Nurse, Sex and Relationship Therapist and Sexologist, as well as offering a range of products that can potentially aid sexual functioning and provide pleasure enhancement. This does not mean any and every product will work for you.
The information I give should be considered educational and it is designed to encourage treatment seeking by demystifying and normalizing sexual functioning issues. Sometimes it may enhance health treatments but it should never replace them.
The information is general in nature and should not be considered a substitute for medical care, therapy or counselling – it is not advice and should not be considered as such. You should not use any of the information provided to diagnose yourself or as a substitute for proper medical treatment or psychosexual therapy.
You should always consult a trained, qualified and experienced health professional for assistance with any medical, psychological or relationship issues, who can offer you advice specific to your particular situation and needs.
If you believe you have a medical problem of any sort, you should consult your medical practitioner without delay. You should never discontinue a treatment without telling your doctor and it is advisable you also alert them if you are considering starting new treatments.
DISCLAIMER
1. I/ We make no representations or warranties of any kind, express or implied, in relation to any information, content materials or products included in this website or to its availability, functionality or performance, except as otherwise provided under any applicable law.
2. We do not accept responsibility for any loss or damage, howsoever caused (including through negligence or matters outside their control), which you may directly or indirectly suffer in connection with your use of this website or any linked website, nor do we accept any responsibility for any such loss arising out of your use of, or reliance on information contained on, or accessed through, this website. To the maximum extent permitted by law, we disclaim any such representations or warranties as to the completeness, accuracy, merchantability or fitness for purpose of this website or the information that it contains.
3. The use of the information on this website is at your own risk. To the extent permitted by law, we exclude all liability in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through the website through email. This limitation if liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, we limit our liability to the re-supply of the relevant information or services.
4. You agree to indemnify all persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trademark infringements.
GOVERNING LAW AND JURISDICTION
1. These Terms of Use are governed by and construed in accordance with the laws of Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria Australia. If any provision of these Terms of Use is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these Terms of Use, which will continue in full force and effect. If you access this website in a jurisdiction other than Victoria, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.
The publisher makes no representations that the content of this website complies with the laws of any country outside Australia.
LEGAL CAPACITY
1. You must be eighteen (18) years of age or over to use this website or to purchase products from the website. 2. Any order and/or purchase made by you using this website is an acknowledgment by you that you:
i. are over the age of eighteen (18) years;
ii. accept these terms;
iii. agree that you have entered into a legal contract with us online in relation these terms; and
iv. these terms, together with your order, constitute the entire agreement between you and the company for the supply of products.
3. We reserve the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage we may suffer as a result of a transaction entered into online by a minor.
See also Terms and Conditions FAQ
PAYMENT
1. All payments must be made in full prior to delivery.
2. Payments must be made via the payment methods described in Terms and Conditions FAQ, in person or accessible via the website, and will be subject to any terms and conditions of payment provider portals.
TITLE AND RISK IN GOODS
Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.
DISCLAIMER AND INDEMNITY
1. To the extent permitted by law, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
(a) errors, mistakes or inaccuracies on the website;
(b) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
(c) personal injury or property damage of any kind resulting from your access or use of the website;
(d) any unauthorised access to or use of the websites secure servers;
(e) any interruption or cessation of transmission to or from the website; (f) any bugs, viruses, Trojan horses or other harmful code or communications which
may be transmitted to or through the website by any third party; and/or
(g) the quality or fitness for any purpose of any linked sites.
2. Except as expressly provided in these terms, and to the fullest extent allowed by the law, we will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
3. You will at all times indemnify, and keep indemnified, all persons, including directors, officers, employees and agents from and against any loss (including reasonable
legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
See also Terms and Conditions FAQ
DAMAGED OR FAULTY PRODUCTS AND REFUND POLICY
1. If any product ordered by you arrives damaged or is not of acceptable quality you may have
- (a) legal rights and remedies in Australia under the Competition and Consumer Act 2010 and other rights under other consumer laws applying in each Australian State
and Territory; and/or
- (b) to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
2. Please choose carefully as we will generally not provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.
3. If your order arrives damaged, please contact me.
See also Terms and Conditions FAQ